Return & Refund Policy
On-Time Delivery Guarantee:
- We guarantee that your products will be delivered within the promised delivery time of 14-45 days, unless otherwise guaranteed. If your order does not arrive within this time frame, you are eligible for a full refund.
- Please ensure that you check our provided delivery estimate and ensure that your desired delivery date falls within this period.
- Not as Described: If the product received does not match our description, you are eligible for a refund. We always encourage communication, and you are welcome to discuss an agreeable solution with us.
- Domestic Returns: Items covered under our domestic return policy can be returned within 15 days of receipt, as long as they are unused, in perfect condition, and in original packaging.
- General Returns: You can return any item within 15 days of receiving it, as long as:
- It remains in perfect condition.
- It is in the original packaging.
- All safety seals are intact and all labels are retained.
Exceptions to Returns:
- Customized and personalized items.
- Items you have damaged or items without original packaging, price tags, safety seals, or labels.
Buyer Protection Program:
- We aim for 100% customer satisfaction. If your item doesn’t arrive, arrives damaged, or isn’t as described, you’re protected under our Buyer Protection Program.
- This guarantee does not limit your statutory rights as a consumer based on laws and regulations in your country of residence.
How to Avail Buyer Protection:
- Contact Us: If there’s an issue with your order, get in touch with us to discuss possible solutions.
- File a Return/Refund Request: Initiate a return or refund request within 15 days of order completion and receipt. Please provide a reason for the return to help us improve.
- Get Refunded: If your order is eligible under our Buyer Protection Program, you’ll be refunded.
- Once we’ve inspected your returned items and they meet our conditions, you’ll be fully refunded.
- Refund processing times may vary based on your payment method.
- You can request an order cancellation anytime before we ship out your order.
Exchanges and Replacements:
- For exchanges or replacements, please contact us directly.
- We adhere to relevant legal requirements based on your location. For example, EU customers generally have a 2-year warranty and a 14-day right to return (return shipping costs borne by the buyer).