Refund and Returns Policy

On-Time Delivery Guarantee:

  • We guarantee that your products will be delivered within 5 days of the quoted delivery time of your chosen international shipping option. For free shipping this is 14-45 days, unless otherwise guaranteed. If your order does not arrive within this time frame, you are eligible for a full refund on your order.
  • Please ensure that you check our provided delivery estimate and ensure that your desired delivery date falls within this period.

General Return Policy:

  • Not as Described: If the product you receive differs from our description, you are eligible for a refund. We encourage open communication to resolve any issues amicably. This policy adheres to our “Color Variation Policy for All Items”. See below.
  • Domestic Returns: Items eligible for return within 15 days of receipt, provided they are unused, in perfect condition, and in their original packaging.

Conditions for Returns:

  • Items must be returned in perfect condition, with original packaging, safety seals, and labels intact.
  • Exceptions: Customized/personalized items, items damaged by the customer, or items without original packaging or labels are not eligible for returns.

Special Policy for Jade Bangles:

  • Natural Stone Variations: Due to the natural origins of our jade bangles, each piece is unique. Slight variations in color and pattern are inherent and celebrated features.
  • Sizing Importance: It’s crucial to measure your hand accurately using our sizing guide before purchasing a jade bangle. We provide refunds or exchanges if the incorrect size is received. However, we cannot offer free returns or exchanges for bangles that match the ordered size but do not fit due to incorrect measurement by the customer.
  • Return Process for Jade Bangles: In cases of size discrepancies, returns can be made to our U.S. location.

Buyer Protection Program:

  • Commitment to Satisfaction: We aim for 100% customer satisfaction. If your item doesn’t arrive, arrives damaged, or isn’t as described, you are protected under our Buyer Protection Program.
  • Process: Contact us within 15 days of receiving your order to discuss solutions or initiate a return or refund request. Please provide a reason to help us serve you better in the future.
  • Refunds: Eligible orders will be fully refunded upon successful return and inspection of the items.

Refund Processing:

  • After inspection and verification, refunds will be processed promptly.
  • The time frame for refund processing may vary based on your payment method.

Order Cancellation:

  • You may cancel your order anytime before it is shipped for a full refund.

Exchanges and Replacements:

  • For exchanges or replacements, please reach out to us. We’re here to ensure your satisfaction with every purchase.

Compliance with Local Regulations:

  • We adhere to legal requirements in your location, including warranty and return rights. EU customers, for example, generally have a 2-year warranty and a 14-day right to return (return shipping costs borne by the buyer).

Color Variation Policy for All Items

Natural Beauty and Variation:

  • Unique Characteristics: We pride ourselves on offering products that showcase the natural beauty of their materials. Due to the inherent qualities of natural materials and handcrafted production, each item in our collection is unique.
  • Color Variations: Please note that slight color variations may occur. This is a celebrated aspect of natural and handcrafted items, contributing to the uniqueness of each piece.

Understanding Color Differences:

  • Photography and Representation: While we strive to accurately represent product colors in our photography, slight variations may occur due to lighting conditions, screen settings, and the natural diversity of materials.
  • Natural Materials: For items made from natural materials like jade, variations in color, grain, or texture are normal and add to the individuality of each item.

Customer Expectations:

  • Informed Purchases: We encourage our customers to appreciate these variations as a hallmark of natural beauty and craftsmanship.
  • Product Descriptions: Our product descriptions aim to provide a clear understanding of the potential for color variation in each item.

Our Commitment:

  • Quality Assurance: Despite color variations, our commitment to quality remains unwavering. Every product undergoes rigorous quality checks to ensure it meets our high standards.
  • Customer Satisfaction: If you have any concerns about the color or appearance of your product upon arrival, please contact us. We are dedicated to ensuring your satisfaction with every purchase.

Embracing Natural Diversity:

  • We believe that these natural variations enhance the character and appeal of our products, making each piece a unique addition to your collection.

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